Help / Support

General information:

About us

Security & Privacy

Shipping & Payment

Return Policy

To order:

You have the option of placing your order conveniently from your home in our online shop, by phone on +49 (0) 7181-257 98 30, or by fax on +49 (0) 7181-257 98 31.

Search & Find Products:

If you cannot find the product you are looking for, just let us know and we will do our best to find the product for you and make it available.

Vouchers / rewards / bonus systems:

You will receive a voucher to redeem for orders e.g. via our wellness newsletter.
Redeeming a voucher is very easy: select the products that you like and that you want to order. Add this to the shopping cart. You can enter your voucher directly during the ordering process. Please note that we can only consider one voucher per order.
How do you save on vouchers? The order value is reduced by the amount of the voucher. Example: Value of goods: 45.40 Shipping / payment method costs: +6.50 Voucher: -5.00 Total: 41.90 Notes: The voucher amount cannot be paid out in cash. The judges' decision is final. Please note that vouchers cannot be combined.

Gift vouchers - a great idea!

Make your loved ones happy. Order a gift voucher as a present for your family, friends, acquaintances, relatives. Determine the value of the voucher yourself and enable a really nice pampering and shopping experience. You can find inspiration in the gifts category, which has gift ideas for everyone (women, men and children).

Contact:

Contact form
Press / media inquiries: Please contact us using our contact form or by telephone on +49 (0) 7181-257 98 30.

Being a valued customer:

Forgot Password

Change contact / address data: Log in to your customer account. You can now change the data under "Change billing address" and "Change delivery address".

Are you missing something? That shouldn't be on a help page. Please contact us and help us to make our shop even more customer-friendly. Thank you so much!